Refund policy

CANCELLATION POLICY

In the case of electronic purchases of shopping vouchers, the purchase may be canceled within 14 days without providing a reason, in any form (letter, fax, email) by means of a clear statement or, if the shopping voucher is transferred before the deadline expires, also by returning the shopping voucher. The withdrawal may be declared in any form by means of an unequivocal statement. The period begins upon receipt of this notice in writing, but not before the recipient receives the shopping voucher. To meet the cancellation deadline, it is sufficient to send the cancellation notice or the shopping voucher in a timely manner. The voucher becomes invalid upon receipt of the withdrawal notice. The cancellation must be sent to STEFFL Handels GmbH, Reference: “STEFFL Voucher,” Kärntner Straße 19, 1010 Vienna, or via email: kundenservice@steffl-vienna.at. If vouchers have already been redeemed in full or in part during the cancellation period, the purchase can no longer be canceled. If the contract is canceled, all payments received by STEFFL, including delivery costs (except for any additional costs arising from the customer's choice of a delivery method other than the least expensive standard delivery offered by STEFFL), will be refunded immediately and no later than fourteen days from the date on which notice of the cancellation of this contract was received. This refund will be made using the same payment method used for the original transaction, unless expressly agreed otherwise at; in no event will any fees be charged for this refund.

 

Sample Withdrawal Form

(If you wish to cancel the contract, please fill out this form and return it.)

To:
STEFFL Handels GmbH
Kärntner Straße 19
1010 Vienna
E-Mail: kundenservice@stefflvienna.at